Cookie Policy

ClearHorizon ("we," "our," or "us") uses cookies and similar tracking technologies on our website and mobile applications to enhance your user experience and provide our visa processing services effectively.

This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use. This policy complies with the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and international standards including GDPR requirements.

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website or use our mobile application. They contain information that helps us remember your preferences and improve your experience.

Cookies serve various purposes including website functionality, user authentication, analytics, and personalization of services.

We use cookies for the following purposes:

• **Authentication and Security**: To verify your identity and protect your visa application data
• **Application Progress**: To save your visa application progress across sessions
• **User Preferences**: To remember your language, currency, and interface preferences
• **Analytics and Performance**: To understand how you use our services and improve functionality
• **Customer Support**: To provide better assistance based on your interaction history
• **Fraud Prevention**: To detect and prevent unauthorized access to accounts

Essential cookies are necessary for our website and services to function properly. These cookies cannot be disabled as they are required for:

• User authentication and session management
• Visa application form functionality and data persistence
• Security features and fraud prevention
• Payment processing and transaction security
• Load balancing and system performance

Under UAE and international law, essential cookies do not require explicit consent as they are necessary for providing the requested service.

We use analytics cookies to understand how visitors interact with our website and mobile app. This helps us improve our services and user experience.

Analytics cookies collect information about:

• Pages visited and time spent on each page
• Application completion rates and drop-off points
• User journey through the visa application process
• Device and browser information for optimization
• Geographic location (country/city level only)

With your consent, we use marketing cookies to provide relevant advertisements and promotional content about our visa services.

Marketing cookies help us:

• Show relevant visa service advertisements
• Measure the effectiveness of marketing campaigns
• Personalize content based on your interests
• Prevent showing the same ads repeatedly
• Provide relevant visa destination recommendations

We work with trusted third-party service providers who may set cookies on our website. These include:

Our mobile applications may use similar technologies to cookies, including:

• **Local Storage**: To save application progress and user preferences
• **Session Storage**: For temporary data during app usage
• **Device Identifiers**: For analytics and personalization (with consent)
• **Push Notification Tokens**: To send application status updates

Different cookies have different lifespans:

You have several options for managing cookies:

Browser Settings

Most browsers allow you to control cookies through their settings. You can typically:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Receive notifications when cookies are set

ClearHorizon Cookie Preferences

You can manage your cookie preferences through our Cookie Settings panel, accessible from any page on our website.

UAE Federal Law No. 45 of 2021

Under the UAE Federal Law on the Protection of Personal Data, our use of cookies is based on:

• **Consent**: For non-essential cookies, we obtain your explicit consent
• **Legitimate Interest**: For essential cookies necessary for service provision
• **Contractual Necessity**: For cookies required to fulfill our visa services

International Compliance

We also comply with international privacy standards including:

• **GDPR (EU)**: For users from European Union countries
• **CCPA (California)**: For users from California, USA
• **PIPEDA (Canada)**: For Canadian users
• **Privacy Act (Australia)**: For Australian users

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Modified" date at the top of this policy
• Notify you through email or website notification for material changes
• Request new consent where required by law

We encourage you to review this policy periodically to stay informed about our cookie practices.

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

For urgent privacy matters or to exercise your rights under applicable data protection laws, please mark your communication as "Privacy/Cookie Policy Inquiry" for faster processing.