Privacy Policy

This Privacy Policy describes how Al Saffron Travel & Tourism LLC, trading as eVisas.io ("Company", "we", "us", "our") collects, uses, and protects your personal information when you use our visa processing platform and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. This policy applies to all users of our platform, including both B2B partners and individual customers.

Personal Information:

• • Contact details (name, email, phone number, address)
• • Identity documents (passport, national ID, photographs)
• • Travel information (destination, dates, purpose of travel)
• • Payment information (processed through our payment partners)
• • Business information (for B2B partners)

Technical Information:

• • IP address, browser type, device information
• • Usage data, log files, cookies
• • Location data (when permitted)

We use your information to:

• • Process visa applications and provide our services
• • Communicate with you about your applications and account
• • Verify your identity and prevent fraud
• • Improve our services and user experience
• • Comply with legal obligations and government requirements
• • Send you important updates and notifications
• • Provide customer support

We may share your information with:

• • Government authorities, embassies, and consulates for visa processing
• • Third-party service providers and suppliers
• • Payment processors (PayBy) for transaction processing
• • Legal authorities when required by law
• • Professional advisors and auditors

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• • Encryption of sensitive data in transit and at rest
• • Access controls and authentication measures
• • Regular security assessments and updates
• • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• • Provide our services and maintain your account
• • Comply with legal, regulatory, and tax obligations
• • Resolve disputes and enforce our agreements
• • Prevent fraud and ensure security

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

We use cookies and similar tracking technologies to enhance your experience on our platform:

• • Essential cookies for website functionality
• • Analytics cookies to understand usage patterns
• • Performance cookies to improve our services
• • Security cookies to protect against fraud

You can control cookie preferences through your browser settings. Please refer to our Cookie Policy for detailed information.

Our Service integrates with third-party services including:

• • Payment processors (PayBy)
• • Analytics and monitoring tools
• • Communication platforms
• • Document verification services

These third parties have their own privacy policies, and we encourage you to review them.

Your information may be transferred to and processed in countries other than your country of residence, including:

• • Countries where embassy/consulate processing occurs
• • Locations of our service providers and partners
• • Jurisdictions required for legal compliance

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

Depending on your location, you may have the following rights:

• • Access to your personal information
• • Correction of inaccurate or incomplete data
• • Deletion of your personal information (subject to legal requirements)
• • Restriction of processing in certain circumstances
• • Data portability where technically feasible
• • Withdrawal of consent (where processing is based on consent)
• • Filing complaints with supervisory authorities

To exercise these rights, please contact us using the information provided in the Contact section.

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by:

• • Posting the updated policy on our website
• • Updating the "Last updated" date
• • Sending email notifications for significant changes

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your privacy-related inquiries within a reasonable timeframe as required by applicable law.